Cancellation and Refund Policy

Last updated: September 28, 2026

This page summarises how cancellations and refunds work for tours booked on starfishbeachphuquoc.com. The full terms are in our Booking Terms.

1. Free cancellation up to 3 days before

Cancel up to 3 days (72 hours) before your scheduled pickup time and everything you have paid is refunded to your original payment method, normally within 5–10 business days depending on your bank.

2. Within 3 days of departure

Within 3 days of departure, including no-shows, 30% of the tour price is charged because the car, guide and boat are already committed. If you paid in full, the other 70% is refunded; if you paid the 30% deposit, the deposit covers the charge and nothing more is due.

3. Changing your date

Rescheduling is free up to 3 days before departure, subject to availability. Message us on WhatsApp with the new date.

4. If we change or cancel

If the sea is too rough for the boat, you can take the calmer shallows by the village instead or move to another date free of charge. If a storm or an official weather warning makes the tour impossible, or if we have to cancel for any reason of our own, you receive a full refund.

5. How to cancel

Message us on WhatsApp at +84 368 938 081 or email [email protected] with your booking number. We confirm the cancellation and the refund amount in writing.